Sentinel Peak Media
Help

Help & Instructions

Secure Secret Pusher (SSP) creates short‑lived secure links for messages and files.

Why SSP instead of email or text?

Email/Text

  • Often stored for years (inbox history, backups, screenshots).
  • Easy to forward accidentally.
  • Hard to limit access once sent.

SSP link

  • Stored encrypted while waiting to be opened.
  • Burns after the view limit or expiration time.
  • Optional passphrase for an extra access check.

For Sentinel Peak Media staff (Account Managers / CSR)

Use SSP when you would normally email or text a password, login, invoice portal link, customer file, or anything you'd rather not leave sitting in inbox history forever.

  1. Sign in (left menu). If you're off‑network you may need VPN or break‑glass access.
  2. Click Create.
  3. Choose a Type:
    • Text for passwords, notes, instructions.
    • File for PDFs/images/ZIPs (uploads are limited by policy and size).
  4. Set Views (how many times it can be revealed/downloaded) and Expires (how long it lives).
  5. Optional: set a Recipient passphrase for an extra lock. Share it separately.
  6. Click Create, then copy the link. Send the link to the recipient.
Best practice: send the link and the passphrase in different messages or different channels (example: link in email, passphrase by phone or SMS).

Need to confirm what happened? Use Audit to see views, expiration, and burn status.

For recipients (customers)

  1. Open the secure link you received.
  2. If prompted, enter the recipient passphrase provided by the sender.
  3. Click Reveal (for messages) or Download (for files).
  4. Save what you need. These links are temporary and may only work a limited number of times.
Tip: Don’t forward the link. If someone else needs access, ask the sender to generate a new one.

How it stays secure (plain English)

SSP stores your message or file in encrypted form while it sits on the server. It only decrypts it when the recipient clicks Reveal or Download.

The secret is configured to self‑delete after the number of allowed views or the expiration time you set, whichever happens first.

Troubleshooting

  • “Not found / burned / expired”: the link is no longer valid. Ask the sender to create a new one.
  • Passphrase rejected: verify you have the exact passphrase (case matters).
  • Download won’t start: try another browser or disable strict content blockers. Corporate networks may block file downloads.
  • Link preview: some apps show a preview card. Don’t press Reveal/Download inside a preview.